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Reservation / Sales Agent (Arabic or Russian Speaker)

  • Dubai, Dubai, United Arab Emirates

Job description

Deluxe Holiday Homes is seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest


  • Conduct outgoing calls to existing guests to offer extension of stays or promotions
  • Approach customers in advance and follow-up about renewals
  • Upselling services to current guests and potential guests who wish to book
  • Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)
  • Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension
  • Establish and handle connections with Travel agencies and other partners for long-term partnership.
  • Arrange face to face viewings and close bookings accordingly
  • Familiarize features and location of each property to answer inquiries more effectively
  • Recording confirmed bookings accurately on the database in PMS
  • Book vacation rentals based on availability and customer preferences
  • Process payments and send confirmations
  • Working closely with Accounts to ensure payments of bookings before confirmation
  • Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation
  • Understanding the clients’ needs and requirements to offer them the most suitable options for booking
  • Understanding factors for pricing of each property and seeking opportunities to secure bookings
  • Actively get more direct bookings from local portals
  • Provide excellent customer service for potential, incoming, and to returning guests
  • If reservation quote is requested by customer, prepare and provide quote.
  • Answer to guest inquires via OTA channels such as, Airbnb, etc.
  • Follow up with guests to receive documents/information prior to their arrival.
  • Process the documents (such as crop the image, upload into the system, etc.).
  • Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
  • Send email to community / register guests prior their arrival with the building.
  • Constantly coordinate with team members to have issues solved.
  • Work with issue escalation and provide reports as required by management.
  • Conduct any other tasks as assigned by management time to time.


  • Competitive Salary Package & commission structure.
  • Medical Insurance Plan.
  • Air Ticket Allowance.
  • A great working environment.
  • Comprehensive training and support.
  • Opportunity to work with multi-cultural environment

Job requirements


  • Fluency in (Arabic and English) or (Russian and English) both written and spoken.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Prior experience in customer service or sales is preferred.
  • Prior experience from Property, Hospitality, Real estate experience preferred but not Required.

If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.