Reservation-Sales agent

Deluxe Homes L.L.C (Yerevan, Armenia) is a distinguished IT subsidiary-company of a Dubai-based, leading vacation rentals operator - Deluxe Holiday Homes™ (www.deluxehomes.ae).

We are in search of a dedicated Reservation-Sales Agent to join our dynamic team. This role is pivotal in fostering connections between our customers and the luxurious experience we promise across over 800+ properties we manage worldwide. By embodying our core values of professionalism, empathy, and innovation, you will be at the forefront of delivering exceptional service, ensuring our guests and landlords enjoy seamless and memorable stays. This position offers the unique opportunity to be part of a global team committed to excellence in hospitality, working within an environment that champions growth, innovation, and collaboration.

Responsibilities:

• Handle incoming inquiries and reservations from potential clients.

• Provide accurate information about our holiday homes and services.

• Assist clients in selecting the most suitable holiday home based on their preferences and budget.

• Negotiate and finalize bookings, ensuring all necessary documentation is completed.

• Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.).

• Respond to booking inquiries (phone call, text message, WhatsApp, email, etc).

• Answer to guest inquiries via OTA channels such as Booking.com, Airbnb, etc.

• Follow up with guests to receive documents/information prior to their arrival.

• Process the documents (such as crop the image, upload into the system, etc.).

• Record guests' information and documents in the Company's system, PMS as well as DTCM.

• Send email to community / register guests prior to their arrival with the building.

• Collaborate with the Sales team to achieve sales targets and contribute to team success.

• Stay up to date with industry trends and competitor offerings.

• Prepare and present sales reports to management
  

Working Conditions:

Work hours may include evenings, weekends, and holidays based on the needs of the business.

If you are passionate about sales, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for the Sales Reservation Agent position. Join our team and contribute to creating positive sales experiences!

Requirements:

• Prior experience in sales and business development.

• Strong verbal and written communication skills in English (Arabic and other languages would be plus).

• Genuine commitment to providing excellent guest service and the ability to empathize with guests needs.

• Strong problem-solving skills with the ability to think on your feet and find effective solutions.

• Proficiency in using computer systems.

• Ability to adapt to changing procedures, technologies, and responsibilities.

• Collaborative attitude with a willingness to work effectively within a team.