Customer Support Agent

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals.

About the Role:
As a Customer Support Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.

Responsibilities:

• Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
• Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
• Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
• Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
• Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
• Gather pertinent information from potential property owners, facilitating the acquisition process.
• Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
• Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
• Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
• Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
• Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
• Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.

Benefits

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;

Requirement:

• Bachelor degree or related field of study.
• Excellent communication skills in English, both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask, prioritize, and work under pressure.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role or industry is advantageous.

If you're passionate about fostering strong owner relations and are interested in joining our team at Deluxe Holiday Homes, we invite you to apply and embark on this journey together