
Landlord Relationship Supervisor
- On-site
- Dubai, Dubai, United Arab Emirates
- Guest Relations
Job description
Who We Are
We are one of Dubai’s leading and fast-scaling holiday home and property management companies, managing a diversified portfolio across luxury and high-performing residential communities. Our operating model is built on structured portfolio ownership, long-term strategic landlord partnerships, and performance-driven asset management. As part of our next phase of growth, we are elevating our Landlord Relations division into a portfolio-based leadership model designed to enhance relationship quality, protect portfolio performance, and drive long-term value creation.
About the Role
We are seeking a commercially strong and structured Landlord Relationship Supervisor to lead one of our portfolio teams (Luxury or Regular division). This is a leadership position for a mature professional with advanced negotiation skills and strong case management capability. You will be responsible for maintaining portfolio stability, driving renewal performance, and leading a team of Relationship Managers. This role requires confidence, emotional intelligence, and the ability to manage complex landlord situations while protecting commercial performance.
Key Responsibilities
● Lead and manage a team of 4–6 Relationship Managers
● Drive landlord retention and renewal performance across the portfolio
● Handle complex complaint cases and sensitive escalations
● Intervene in high-risk renewal discussions when required
● Approve commercial adjustments within defined authority limits
● Conduct structured team briefings and coaching sessions (minimum twice weekly)
● Ensure proactive portfolio monitoring and early risk identification
● Collaborate with Revenue, Operations, and Finance teams to protect performance
Job requirements
Requirements:
● 5+ years experience in real estate, property management, hospitality, or portfolio leadership
● Proven team leadership experience
● Strong negotiation and complex case management skills
● Commercial mindset with understanding of revenue performance drivers
● Fluent in English plus Arabic
● Calm under pressure, structured, and solution-oriented
What We Offer
● Leadership role with clear performance ownership
● Structured, KPI-driven environment
● Competitive salary package
● Career growth within a scaling organization
or
All done!
Your application has been successfully submitted!
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
