Luxury Portfolio Manager

About Deluxe Holiday Homes:

Deluxe Holiday Homes is a luxury vacation rental provider offering premium accommodations across Dubai. We are committed to creating memorable stays for our guests while ensuring the highest standards of hospitality, property management, and client satisfaction. As we continue to expand, we are seeking a dynamic Luxury Portfolio Manager to help accelerate our growth by forming strategic alliances that attract guests and landlords.

Responsibilities:

• Oversee the end-to-end onboarding process for luxury properties in collaboration with the onboarding department.

• Ensure all properties meet brand standards before they are added to the portfolio.

• Create and maintain comprehensive checklists for housekeeping, maintenance, and guest relations to ensure operational excellence.

• Regularly review and update checklists to adapt to evolving guest and property requirements.

• Oversee and manage daily check-ins and check-outs for luxury properties, ensuring a smooth and hassle-free experience for guests.

• Coordinate with the housekeeping and maintenance teams to prepare properties for guest arrivals and departures.

• Act as the main point of contact for the luxury properties portfolio.

• Proactively identify opportunities for enhancing guest experiences within the luxury segment.

• Monitor and support operational teams to ensure smooth and hassle-free stays for guests.

• Implement strategies to exceed guest expectations, addressing feedback promptly.

• Collaborate with housekeeping, maintenance, and guest relations teams to ensure cohesive operations.

• Provide guidance and training as needed to uphold the luxury standards of service.

• Monitor the performance and condition of luxury properties, implementing improvements as required.

• Prepare regular reports on portfolio performance, guest satisfaction, and operational challenges.

• Build and maintain detailed guest profiles, recording preferences and requirements for future reference to enhance the personalized guest experience.

• Establish and maintain partnerships with third-party service providers to offer additional guest services, such as limo services, tours, attractions, spas, and more.

• Ensure the availability and quality of the services to fulfil guest needs seamlessly.

What We Offer:

• Competitive Salary Package;

• Medical Insurance Plan;

• Annual Air Ticket Allowance;

• A great working environment;

• Company-provided laptop, phone and SIM card;

• Comprehensive training and support;

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 3+ years of experience in luxury hotels, property management, or event planning.

• Strong understanding of luxury market trends and client expectations.

• Excellent leadership and team management skills.

• Exceptional organizational and multitasking abilities.

• Outstanding communication and interpersonal skills with a client-first approach.

• Proficiency in CRM systems, property management software, and Microsoft Office Suite.

• Fluency in English is mandatory; additional languages (e.g., Arabic, Russian) are a plus..

Join our dynamic team at Deluxe Holiday Homes, where innovation meets opportunity! If you're ready to thrive in a forward-thinking environment, we invite you to apply and become an essential part of our success story.