Operations Manager - Onboarding (maintenance)

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

We are seeking a hands-on Operations Manager with a strong background in project management and maintenance/fit-out to oversee onboarding for our interior design projects. This role involves driving to multiple project sites daily, coordinating with internal teams and external contractors, and ensuring timely, high-quality completion of fit-out and maintenance tasks. You must be self-managed, proactive, and willing to work overtime when necessary.

Responsibilities:

1. Project & Operational Oversight

   • Manage the end-to-end onboarding process for new properties requiring interior design and fit-out work.

   • Oversee timelines, budgets, and resource allocation, ensuring all tasks align with project goals.

2. Maintenance & Fit-Out Coordination

   • Coordinate with maintenance teams and third-party contractors to obtain quotations, negotiate terms, and supervise on-site work.

   • Conduct quality checks and final inspections to guarantee adherence to brand standards and design specifications.

3. Site Management & Mobility

   • Drive to different locations daily to monitor progress, resolve on-site issues, and maintain real-time communication with project stakeholders.

   • Ensure that all safety and compliance regulations are met on each site.

4. Team Leadership & Accountability

   • Oversee Project Managers, ensuring they meet deadlines and manage resources effectively.

   • Provide guidance, training, and performance feedback to drive team efficiency and engagement.

5. Supplier & Vendor Relations

   • Source and vet suppliers for materials, furniture, and other design elements.

   • Negotiate contracts, track deliveries, and resolve any vendor-related issues promptly.

6. Reporting & Process Improvement

   • Prepare regular status reports, including budget tracking, timelines, and quality metrics for management review.

   • Identify areas for operational improvement, recommending process enhancements to increase efficiency and quality.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Requirements:

1. Education & Experience

   • Bachelor’s degree in Interior Design, Architecture, Construction Management, or related field (preferred).

   • 3–5 years of project management experience in fit-out, maintenance, or related industries (hospitality, construction, real estate).

2. Technical Skills

   • Proficiency in project management software (e.g., MS Project, ClickUp, or similar).

   • Understanding of design/fit-out processes, supplier management, and construction/maintenance protocols.

3. Mandatory Requirements

   • Must possess a valid UAE driving license and have a personal vehicle to travel between sites daily.

   • Willingness to work overtime or extended hours if necessary to meet project deadlines.

   • Ability to multi-task in a fast-paced environment and remain organized under pressure.

4. Soft Skills

   • Excellent communication skills (spoken and written English) for liaising with contractors, suppliers, and internal stakeholders.

   • Strong negotiation abilities and a problem-solving mindset.

Self-driven with a demonstrated capacity to work independently and make informed decisions on the fly.

Key Attributes:

1. Hands-On & Proactive: Takes initiative to identify issues early and implement effective solutions.

2. Adaptable: Comfortable pivoting between sites, shifting project priorities, and managing varied on-the-ground challenges.

3.Team-Oriented: Able to lead by example, providing clear direction and fostering collaboration among diverse teams.