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Reservation-Sales Agent

On-site
  • Yerevan, Erevan, Armenia
Revenue

Job description

Deluxe Homes L.L.C (Yerevan, Armenia) is a distinguished IT subsidiary-company of a Dubai-based, leading vacation rentals operator - Deluxe Holiday Homes™ (www.deluxehomes.ae). 


We are seeking a skilled Reservation-Sales Agent to join our development team in Yerevan, Armenia.


Responsibilities

  • Handle incoming inquiries and reservations from potential clients.
  • Provide accurate information about our holiday homes and services.
  • Assist clients in selecting the most suitable holiday home based on their preferences and budget.
  • Negotiate and finalize bookings, ensuring all necessary documentation is completed.
  • Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.).
  • Respond to booking inquiries (phone call, text message, WhatsApp, email, etc).
  • Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.
  • Follow up with guests to receive documents/information prior to their arrival.
  • Process the documents (such as crop the image, upload into the system, etc.).
  • Record guests' information and documents in Company’s system, PMS as well as DTCM.
  • Send email to community / register guests prior their arrival with the building.
  • Collaborate with the Sales team to achieve sales targets and contribute to team success.
  • Stay up to date with industry trends and competitor offerings.
  • Prepare and present sales reports to management.


Benefits

  • Competitive Salary Package,
  • Opportunities for professional growth and development,
  • A supportive and collaborative work environment.


If you are a proactive and resourceful individual with a passion for reservation agent, we would love to hear from you. Join our team at Deluxe Holiday Homes and contribute to our mission of providing exceptional holiday experiences to our valued guests.

Job requirements

Requirements:

  • Ability to work on shift-basis when required.
  • Previous experience in Reservations / Sales / Real Estate.
  • Fluent written and verbal English skills.
  • Experience in holiday homes field is a plus.
  • Arabic / Russian language skills are a plus.
  • Detail oriented and organized.

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