Reservation / Sales Agent (Arabic Speaker)

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest

Responsibilities: 

• Conduct outgoing calls to existing guests to offer extension of stays or promotions

• Approach customers in advance and follow-up about renewals

• Upselling services to current guests and potential guests who wish to book

• Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)

• Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension

• Establish and handle connections with Travel agencies and other partners for long-term partnership.

• Arrange face to face viewings and close bookings accordingly

• Familiarize features and location of each property to answer inquiries more effectively

• Recording confirmed bookings accurately on the database in PMS

• Book vacation rentals based on availability and customer preferences

• Process payments and send confirmations

• Working closely with Accounts to ensure payments of bookings before confirmation

• Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation

• Understanding the clients’ needs and requirements to offer them the most suitable options for booking

• Understanding factors for pricing of each property and seeking opportunities to secure bookings

• Actively get more direct bookings from local portals

• Provide excellent customer service for potential, incoming, and to returning guests

• If reservation quote is requested by customer, prepare and provide quote.

• Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.

• Follow up with guests to receive documents/information prior to their arrival.

• Process the documents (such as crop the image, upload into the system, etc.).

• Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)

• Send email to community / register guests prior their arrival with the building.

• Constantly coordinate with team members to have issues solved.

• Work with issue escalation and provide reports as required by management.

• Conduct any other tasks as assigned by management time to time.

Benefits:

• Competitive Salary Package & commission structure.

• Medical Insurance Plan.

• Air Ticket Allowance.

• A great working environment.

• Comprehensive training and support.

• Opportunity to work with multi-cultural environment

Requirements:

• Fluency in (Arabic and English) both written and spoken.

• Excellent communication and interpersonal skills.

• Strong attention to detail and organizational abilities.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Prior experience in customer service or sales is preferred.

• Prior experience from Property, Hospitality, Real estate experience preferred but not Required.

If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.