Reservations & Sales Agent ( Arabic or Russian Speaker Required)

Deluxe Holiday Homes is hiring an additional Reservations & Sales Agent for its Dubai office. You will convert inquiries into confirmed reservations, grow stay extensions and repeat business, and deliver a seamless guest experience from first contact to check-out. Fluency in Arabic or Russian is essential, as you will serve guests and partners from these key markets.

Responsibilities

Sales and Revenue Generation

• Make outbound calls to in-house and past guests to offer stay extensions, renewals and promotions, contacting guests proactively ahead of check-out.

• Generate direct bookings through local portals, OTAs and other available channels.

• Apply approved discounts and promotions on OTA channels, mainly Airbnb, and other relevant platforms.

• Understand pricing structures and identify upselling and additional booking opportunities.

• Work with the Revenue Manager and Business Development Manager (BDM) on rates and pricing to secure reservations and extensions.

• Build and maintain long-term relationships with travel agencies and business partners.

Inquiry Handling & Guest Advisory

• Respond promptly to booking inquiries via phone, SMS, WhatsApp, email and other channels.

• Identify each client's needs and recommend the most suitable properties and booking options.

• Maintain in-depth knowledge of property features, facilities, locations and surrounding communities.

• Clearly explain property rules, regulations and booking conditions before confirmation.

• Arrange in-person property viewings through the designated viewing agent, and follow up to convert interested clients into confirmed bookings.

• Deliver excellent service to prospective, arriving and returning guests.

Reservations, Contracts & Payments

• Manage vacation rental bookings based on availability and guest preferences.

• Prepare reservation quotations, and ensure rental agreements are issued for all stays over one month, particularly extensions.

• Process payments and issue booking confirmations with the Accounts Department, ensuring payment is received before confirmation.

• Follow up proactively to collect outstanding payments and instalments before their due dates.

• Record confirmed bookings and guest details accurately in the company database and Property Management System (PMS).

Pre-Arrival & Guest Coordination

• Collect required guest documents and information before arrival.

• Send pre-arrival registration links to enable building access.

• Coordinate with internal departments to resolve guest inquiries and operational issues.

• Handle escalations and prepare reports as requested by management.

• Perform other duties as assigned by management.

Sales Targets & KPIs

• Achieve monthly and annual sales targets.

• Meet individual targets for booking revenue, reservation conversion and overall sales performance.

• Consistently meet assigned KPIs, including response time, follow-up activity, lead conversion and booking closure rates.

• Maximize revenue through stay extensions, repeat bookings, upselling and direct reservations.

Essential

Fluent spoken and written English, plus fluency in Arabic or Russian.

• 2+ years' experience in hospitality sales, reservations, vacation rentals or real estate leasing, ideally in the UAE.

• Proven track record of meeting sales targets and converting leads.

• Strong phone, WhatsApp and email communication skills with a customer-first attitude.

• Working knowledge of OTA platforms, particularly Airbnb and Booking.com.

Preferred

• Experience with a Property Management System (PMS) and CRM tools, with disciplined record-keeping.

• Knowledge of Dubai communities, short-term rental regulations and tenancy processes.

• Existing network of travel agencies or corporate clients.

• Proficiency in MS Office or Google Workspace.

Key Competencies

Results-driven, highly organised, persuasive, responsive under pressure, and able to work flexible hours, including weekends, to match guest demand.