VIP Guest Butler – Al Dana Island, Fujairah - Night Shift

Role Summary

We are seeking a dedicated, customer-obsessed VIP Butler to serve our premium guests at Al Dana Island villas. This role goes beyond traditional support and focuses on delivering personalized, luxury guest experiences. You will act as the guest’s primary point of contact for all requests, ensuring comfort, convenience, and complete satisfaction throughout their stay.

Key Responsibilities
   

•    Serve as a VIP concierge and runner for guests staying in Deluxe Holiday Homes villas on Al Dana Island

•   Perform check-ins and check-outs for guests, ensuring smooth arrivals and departures

• Conduct inspections before check-ins and after check-outs to confirm property readiness and condition

• Respond promptly to guest calls, messages, or WhatsApp chats

• Deliver or arrange: Towels, water, ice, additional amenities

• Transportation support

• Food and restaurant arrangements

• Emergency assistance coordination

• Handle minor troubleshooting (air conditioning, lights, etc.) or coordinate with technicians

• Report daily service summaries to the Fujairah Support Team

•  Assist with pre-arrival setups or personalized touches (e.g., birthday arrangements, honeymoon décor)

• Maintain detailed knowledge of the island and nearby attractions for guest guidance

• Escalate guest issues or VIP concerns immediately to branch or operations management
  

Qualifications & Skills

• Customer-Centric Mindset: Polite, professional, and proactive

•  Language Skills: English required; Arabic language is a strong advantage

• Driving License: Preferably with a valid UAE driving license

• Communication Skills: Able to engage guests in a respectful and solution-oriented way

•  Flexibility: Willing to work flexible hours, including weekends and public holidays

• Tech Literacy: Able to use WhatsApp, internal CRM tools, and follow support escalation protocols

• Appearance: Clean, well-groomed, and presentable at all times

Preferred Profile

• Previous experience in hospitality, concierge, butler, or VIP guest services

• Background in 4 or 5-star hotel guest service

• Familiar with Fujairah and UAE luxury guest expectations